***Under the current circumstances with supply chain and labor shortages, our production times have increased and we must require a minimum order quantity for most items. Almost all orders will require more time to ship than what is described below. Please be assured that we are doing everything we can to process shipments as soon as possible. Please contact us for anticipated shipping dates. Expedited shipping is available through UPS for an additional fee. Refunds will not be processed for returns that bring the order quantity below the minimum order quantity.***

Prices: stands behind the prices listed on this website. Prices will not be changed after a credit card transaction is completed. The are no additional fees.

Shipping: will ship all orders via UPS ground or USPS flat rate priority, unless expedited shipping arrangements have been agreed upon with our customer.  Orders for labels will ship from our New York warehouse and ribbon orders will ship from our New York or Pennsylvania warehouse.  Time of delivery will follow the time periods displayed on the map on the Shipping & Returns page. If faster delivery is needed please contact customer service at [email protected] or 631-338-5766.


We fully stand behind the quality of our products.  In the rare instance that a product is found to be defective each customer has the option of receiving a replacement shipment or a full refund.  In either case the defective labels or ribbons must be sent back to at the address below.  Requested refunds will be processed within 10 days after the defective labels are received by Discount Thermal Labels.

If an item is ordered mistakenly, such as the wrong size, color, material, or printer compatibility it is the customer’s responsibility to return the labels or ribbons to Discount Thermal Labels.  A new order can be placed for the correct items.  Once the incorrect items are received a refund will be given to the original order. Shipping charges will not be refunded. If an order qualified for free shipping, the refund will be reduced by the shipping cost.  If time is not crucial items that were ordered mistakenly can also be replaced by even exchange.  In this case replacement items will ship when the original items are received by Discount Thermal Labels.

Due to shelf life restrictions, items that are to be exchanged must be received by Discount Thermal Labels no later than 45 days from the original order date.

Contact Information:




1189 Montauk Highway

East Patchogue, NY 11772